The payment system in our store is made by PayPal, where the following credit card flags are accepted: Visa (National and International), Mastercard (National and International), American Express, Hiper / Hiper card, Elo .
The cancellation must be requested with 2 days or more (valid for transfers, city tours and kit snacks), the refund will be in full.
No cancellations will be made the day before and in the realization of the service / product.
If the service / product is carried out on an extended holiday, the full refund will only be made at the minimum of 72 hours.
Once the purchase is completed the voucher of your product / service will be forwarded to your email. If you can not find it in your inbox, make sure it´s in the spam / junk folder. If you have not yet received your voucher, please contact us at or at (21) 2220-6400.
Please contact our call center during business hours: (21) 2220-6400 / (21) 98604-8523. If you can not enter the previous numbers, call our 24-hour emergency call: (21) 97126-0904 / (21) 98604-8522.
Transfers for minibuses and buses are not available in our store for reservation. To make your reservation, please send us an email to or contact us at (21) 2220-6400.